Oklahoma Quick Service Restaurants

Most of us have grabbed a meal from a fast food chain at some point for convenience, and we’ve all had our order be incorrect at least once. Quick service restaurants should pride themselves on accuracy, quality and speed of delivery. 

Here is Our Award Winner

Pictured left to right is…

And, the 2018 ESQY Award Goes to…

The 2018 ESQY for fast service restaurants goes to

  • Braum’s in Oklahoma City.
  • Mazzio’s in Tulsa.

Braum’s had the highest overall scores in attributes accuracy, promptness, Knowledgeable employees, the quality of their food and their customer’s overall satisfaction.

In Tulsa, Mazzio’s scored higher than their competitors in their promptness, professionalism, how knowledgeable their employees are and their customer’s overall satisfaction level. 89.2% of their customers also reported being thanked for their business during their transaction.

Oklahoma City Rankings

#1. Braums

  • Accuracy 91.4% 91.4%
  • Knowledgeable Employees 86% 86%
  • Thanked for Your Business 85.4% 85.4%
  • Promptness 86.8% 86.8%
  • Quality of Food 87.4% 87.4%
  • Professionalism 85% 85%
  • Overall Satisfaction 87.2% 87.2%

#2. Arby’s

  • Accuracy 88.8% 88.8%
  • Knowledgeable Employees 84.4% 84.4%
  • Thanked for Your Business 88.3% 88.3%
  • Promptness 85.8% 85.8%
  • Quality of Food 84.2% 84.2%
  • Professionalism 83.6% 83.6%
  • Overall Satisfaction 86.2% 86.2%

#3. Mazzio’s

  • Accuracy 87.6% 87.6%
  • Knowledgeable Employees 85.6% 85.6%
  • Thanked for Your Business 87.2% 87.2%
  • Promptness 85.2% 85.2%
  • Quality of Food 82.6% 82.6%
  • Professionalism 85.8% 85.8%
  • Overall Satisfaction 85.4% 85.4%

#4. Taco Mayo

  • Accuracy 86.6% 86.6%
  • Knowledgeable Employees 82.8% 82.8%
  • Thanked for Your Business 81.5% 81.5%
  • Promptness 83.6% 83.6%
  • Quality of Food 84.6% 84.6%
  • Professionalism 84% 84%
  • Overall Satisfaction 86.4% 86.4%

#5. Sonic

  • Accuracy 87.4% 87.4%
  • Knowledgeable Employees 82.2% 82.2%
  • Thanked for Your Business 82.1% 82.1%
  • Promptness 83.6% 83.6%
  • Quality of Food 80.2% 80.2%
  • Professionalism 83.2% 83.2%
  • Overall Satisfaction 84% 84%

Tulsa Rankings

#1. Mazzio’s

  • Accuracy 89.6% 89.6%
  • Knowledgeable Employees 88.6% 88.6%
  • Thanked for Your Business 89.2% 89.2%
  • Promptness 88.2% 88.2%
  • Quality of Food 85.4% 85.4%
  • Professionalism 88.2% 88.2%
  • Overall Satisfaction 87.4% 87.4%

#2. Braums

  • Accuracy 89.8% 89.8%
  • Knowledgeable Employees 84.8% 84.8%
  • Thanked for Your Business 82% 82%
  • Promptness 86.8% 86.8%
  • Quality of Food 86.6% 86.6%
  • Professionalism 82.6% 82.6%
  • Overall Satisfaction 87.2% 87.2%

#3. Arby’s

  • Accuracy 88.8% 88.8%
  • Knowledgeable Employees 86.4% 86.4%
  • Thanked for Your Business 82.4% 82.4%
  • Promptness 86.4% 86.4%
  • Quality of Food 83.8% 83.8%
  • Professionalism 86.4% 86.4%
  • Overall Satisfaction 85.8% 85.8%

#4. Sonic

  • Accuracy 87% 87%
  • Knowledgeable Employees 83.6% 83.6%
  • Thanked for Your Business 77.4% 77.4%
  • Promptness 82.4% 82.4%
  • Quality of Food 80.6% 80.6%
  • Professionalism 83.2% 83.2%
  • Overall Satisfaction 82.6% 82.6%

#5. Taco Mayo

  • Accuracy 83.2% 83.2%
  • Knowledgeable Employees 77.6% 77.6%
  • Thanked for Your Business 79.1% 79.1%
  • Promptness 82.8% 82.8%
  • Quality of Food 79.6% 79.6%
  • Professionalism 78.2% 78.2%
  • Overall Satisfaction 79.6% 79.6%